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PSCA Patients Have the Right to:

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• You have the right to considerate care in a safe setting that is free from all forms of abuse, harassment, discrimination, and reprisal.

• You have the right to accurate information regarding your care plan that is provided in language and terminology that you understand.  Please ask for any help needed in order to make an informed decision prior to your treatment or procedure.

• You have the right to take part in decisions about your care plan.  A parent, guardian, or appointed surrogate can represent you if you cannot legally make your own decisions.  

• You have the right to choose healthcare providers who can give you high-quality care.  If you feel you are not receiving appropriate care from a provider, you have the right to request another provider if another qualified provider is available.

• You have the right to refuse or opt out of care.  You have the right to refuse or opt out of research or teaching/training activities. You have the right to personal privacy.  Conversations and communications regarding your care shall be conducted in a way to protect your personal information. You have the right to access your medical record.  You have the right to request edits and     corrections to your medical record if you feel it is not correct or complete.  You have the right to approve or deny the release of your medical record to another party, unless such release is required by law.

• You have the right to timely and objective review of any complaint or grievance you have regarding care without fear of reprisal.  This includes complaints about wait times, actions of care personnel, and the adequacy of care received. 

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​ADVANCE HEALTHCARE DIRECTIVES: You have the right to present an Advance Healthcare Directive (AHD); however, it is our policy not to honor all terms of an AHD as lifesaving measures will be taken in the event of a medical emergency.  ASC personnel will do everything possible to stabilize your condition and arrange for immediate transfer to a nearby hospital.  In the event of emergency transfer, your AHD will be transferred along with your medical record where it may be honored by the receiving facility.

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PSCA Patient Responsibilities:

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• ​You have the responsibility to understand and adhere to your prescribed care plan--this includes following all pre-, peri-, and post-operative instructions.  Ask for an explanation if there is anything you do not understand about your surgery.​

• You have the responsibility to provide complete and accurate health information.  This includes health history, surgical history, medication history (including over-the-counter products and dietary supplements), and any allergies or sensitivities.

• You have the responsibility to take an active role in ensuring safe patient care for yourself.

• You have the responsibility to provide accurate and complete information regarding payors or parties who are financially responsible for the care you receive.  You accept financial responsibility for any care not covered by insurance.

• You have the responsibility to behave respectfully toward all care personnel, providers, and other patients and visitors of the surgery center.

• You have the responsibility to arrange for safe transportation to and from the surgery center.  If receiving anything beyond local anesthesia, you must arrange for a responsible, adult caretaker to receive you upon discharge and who will remain with you until the effects of anesthesia subside.

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Feedback, Complaints, or Grievances:

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Persons who have concerns or grievances regarding Pinnacle Surgery Center of Austin, including but not limited to decisions regarding admission, treatment, discharge, denial of services, quality of services, courtesy of personnel or any other issue are encouraged to contact the Administrator or send a written statement to:

Pinnacle Surgery Center of Austin
911 W 38th Street, Suite 400
Austin, TX 78705

 

Pinnacle Surgery Center of Austin is Medicare certified. For More information about your Medicare patient rights, please call:

The Medicare Beneficiary Ombudsman 1-800-MEDICARE
 

Any complaints regarding services provided at Pinnacle Surgery Center can be directed in writing or by telephone to:

Health and Human Services Commission Complaint and Incident Intake

Mail Code E-249
P.O. Box 149030 Austin, TX 78714-9030

Hotline: 888-973-0022

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Complaints about physicians, as well as other licensees and registrants of the Texas Medical Board, including physician assistants, acupuncturists, and surgical assistants may be reported for investigation at the following address:
 

Investigations Dept MC- 263
P.O. Box 2018 Austin, Texas 78768-2018

Hotline: 1-800-201-9353
www.tmb.state.tx.us

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Pinnacle Surgery Center is accredited with the Accreditation Association for Ambulatory Health Care. If you would like to provide feedback, please complete the online form at

https://www.aaahc.org/contact-us/ feedback-about-organization

and email it to complaints@aaahc.org.​